FAQ

Snooza specializes in premium comfort products for your furry friends. Our collection includes:

• Dog beds and blankets
• Pet footwear including boots, booties, ballet flats, loafers, and mules
• Grooming and care products
• Comfort accessories like mats and cuddlers
• Specialized products for different terrains and conditions

Yes! While we offer specific products for both cats and dogs, many of our comfort items are designed to suit various pets. Please check individual product descriptions for specific pet recommendations.

We provide detailed care instructions with each product. Generally, most of our beds and blankets feature removable, machine-washable covers. For footwear and specialized items, we recommend following the specific cleaning guidelines included with your purchase.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption technology to protect your personal and payment information. Your data security is our top priority.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We’re proud to ship worldwide! However, we’re currently unable to deliver to some remote areas and certain parts of Asia. During checkout, our system will automatically verify if we can deliver to your location.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, typically arriving within 10-15 days after shipment
• Free Shipping: For orders over $50 via EMS, typically arriving within 15-25 days after shipment

Order processing takes 1-2 business days. After shipment:

• Standard Shipping: 10-15 days
• Free Shipping: 15-25 days

During peak seasons, processing may take slightly longer, but we’ll keep you informed.

Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your pet’s new comfort products on their journey to your home.

Delivery times are estimates and may occasionally be affected by factors beyond our control, such as customs processing, weather conditions, or carrier delays. We appreciate your understanding should these rare situations occur.

We want you and your pet to be completely satisfied. You may return items within 15 days of receipt for a full refund or exchange.

Please contact our customer care team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.

Returns must be initiated within 15 days of receipt and items should be in original condition. For health and safety reasons, certain hygiene-sensitive products may have specific return restrictions.

Our Milwaukee-based customer care team is always here to help! You can reach us at:

• Email: [email protected]

We typically respond within 1-2 business days.

While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.