Privacy Policy

At Snooza Sales Store, we understand that your privacy is as important as the comfort we provide for your furry family members. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website dogbedsshop.com or make a purchase from us.

1. Information We Collect

We collect information to provide better services to all our customers – from pet owners seeking premium accessories to those looking for specialized pet footwear and care products.

Personal Information

• Contact Details: Name, email address, shipping address
• Payment Information: Credit card details, PayPal information, and other payment method data (processed securely through our payment partners)
• Account Information: Username, password, and preferences for registered users

Automatically Collected Information

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, products viewed, time spent on site, and referring website
• Location Data: General geographic location to provide relevant shipping options and currency preferences

2. How We Use Your Information

We use your information to create the seamless shopping experience we’re known for, whether you’re purchasing our premium dog beds, specialized terrain footwear, or grooming products.

• Order Processing: To process and fulfill your orders, including payment processing and shipping
• Customer Service: To respond to your inquiries and provide support from our Milwaukee-based team
• Personalization: To recommend products that match your pet’s needs and your browsing preferences
• Website Improvement: To analyze how customers use our site and enhance your shopping experience
• Marketing: To send you information about new products, special offers, and pet care tips (only with your consent)
• Security: To protect against fraudulent transactions and unauthorized access to your account

3. Information Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted partners who assist in payment processing, shipping, and website operations
• Legal Compliance: When required by law or to protect our rights, customers, or business
• Business Transfers: In connection with a merger, acquisition, or sale of all or portion of our assets

4. Data Storage and Security

We implement comprehensive security measures to protect your information, reflecting the same quality and attention to detail that goes into every Snooza product.

• Secure Storage: Your data is stored on secure servers with limited access
• SSL Encryption: We use industry-standard SSL encryption technology to protect your transactions
• Payment Security: Payment information is processed through PCI-DSS compliant payment processors
• Data Retention: We retain your personal information only as long as necessary for the purposes outlined in this policy

5. Your Rights and Choices

You have control over your personal information, consistent with global privacy regulations:

• Access and Correction: You can access and update your personal information through your account settings
• Data Portability: You can request a copy of your personal data in a structured format
• Deletion: You can request deletion of your personal information, subject to certain legal obligations
• Marketing Preferences: You can opt-out of marketing communications at any time using the unsubscribe link in our emails
• Cookies: You can manage your cookie preferences through your browser settings

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience on our global platform:

• Essential Cookies: Required for basic site functionality and secure checkout process
• Analytics Cookies: Help us understand how customers interact with our website
• Preference Cookies: Remember your language, currency, and other display preferences
• Marketing Cookies: Used to show you relevant products and offers (with your consent)

You can control cookie settings through your browser, though disabling some cookies may affect site functionality.

7. International Data Transfers

As we serve customers worldwide (excluding some remote areas and certain parts of Asia), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting Snooza with your pet’s comfort needs. We’re committed to protecting your privacy while providing the exceptional experience you expect from our premium pet products.