Our Commitment to You & Your Pet

At Snooza Sales Store, we understand that your pet’s comfort and happiness are what matter most. Just as we carefully craft our premium pet products with attention to detail and quality, we’ve designed our shipping and returns process to be transparent, straightforward, and focused entirely on your satisfaction. Whether you’re shopping for cozy dog beds, protective footwear, or essential grooming supplies, we’re here to ensure a seamless experience from order to delivery and beyond.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Recommended for faster delivery
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Perfect for budget-conscious shoppers who don’t mind waiting a bit longer

International Shipping

We proudly serve customers worldwide, with the exception of some remote areas and certain parts of Asia. International orders are subject to customs duties and import taxes, which are the responsibility of the customer. Delivery times may vary based on destination and customs processing.

Returns & Exchanges Policy

Quick Summary

  • Returns and exchanges accepted within 15 days of delivery
  • Products must be in original condition with tags attached
  • Refunds processed to your original payment method
  • Return shipping costs are customer’s responsibility unless due to our error

Eligible for Return & Exchange

  • Dog Beds and Blankets (unused and in original packaging)
  • Pet Footwear including Booties, Boots, and Ballet Flats (unworn)
  • Grooming products (unopened and sealed)
  • Clean & Care products (unopened)
  • Mats and other accessories (in original condition)

Non-Returnable Items

To ensure the health and safety of all our customers and their pets, the following items cannot be returned or exchanged:

  • Opened grooming or cleaning products (for health and safety reasons)
  • Used pet footwear (for hygiene purposes)
  • Custom or personalized items
  • Products without original tags or packaging
  • Items damaged due to misuse or improper care

Return Process – Step by Step

  1. Submit Return Request
    Contact our customer service team within 15 days of receiving your order using the template provided below.
  2. Receive Authorization
    We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions.
  3. Package Your Return
    Securely package the item(s) in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return
    Ship the package to our Milwaukee facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
  5. Receive Refund or Exchange
    Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return/Exchange Request Template

Please copy and paste this template into an email to [email protected] with the subject line “Return/Exchange Request”:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Snooza Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Product(s) to Return: [Product Name(s) and Quantity]

Reason for Return/Exchange: [Please describe the reason – size issue, defective, wrong item, etc.]

Preferred Resolution: [Refund / Exchange for (specific product)]

Contact Phone Number: [Your Phone Number]

I confirm that the item(s) are in original condition with all tags attached and packaging intact.

Thank you,

[Your Full Name]

Refund Information

Refund Processing Time

  • Once we receive your return: 3-5 business days for inspection and processing
  • Credit card/PayPal refunds: 5-10 business days to appear on your statement (depending on your financial institution)
  • Original shipping fees are non-refundable unless the return is due to our error

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit Card (Visa, MasterCard, JCB) – refunded to the same card
  • PayPal – refunded to your PayPal account

For exchanges, we’ll ship the replacement product once we receive your return. Standard shipping times apply.

Need Help? We’re Here for You!

Our Milwaukee-based customer care team is dedicated to ensuring your complete satisfaction with our premium pet products and services.

Email: [email protected]

Address: 2544 Sycamore Lake Road, Milwaukee, US 53202

Response Time: 1-2 business days

Thank you for choosing Snooza for your pet’s comfort needs. We appreciate your trust in our products and are committed to providing you with exceptional service.