Term and Conditions

At Snooza Sales Store, we believe that your pet’s comfort and happiness are paramount. These Terms and Conditions outline the agreement between you and Snooza Sales Store (dogbedsshop.com) regarding your use of our website and purchase of our premium pet products. By accessing our site and making a purchase, you agree to these terms.

1. Our Products and Services

Product Range

We specialize in high-quality pet comfort products including:

• Dog beds, blankets, and cuddlers
• Protective pet footwear (booties, boots, ballet flats, loafers)
• Grooming and cleaning supplies
• Mats and accessories

Quality Commitment

All Snooza products are crafted with attention to detail, using premium materials to ensure your pet’s comfort and safety. Each product is designed with both functionality and style in mind.

2. Ordering and Payment

Placing Orders

When you place an order through our website, you are making an offer to purchase products subject to these terms. We reserve the right to accept or decline your order for any reason.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

3. Shipping and Delivery

Shipping Methods

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping – Available for orders over $50 via EMS (15-25 business days after shipment)

International Orders

We serve customers worldwide, excluding some remote areas and certain parts of Asia. International customers are responsible for any customs duties and import taxes. Delivery times may vary based on destination and customs processing.

Your Responsibilities

• Provide accurate shipping address information
• Be available to receive deliveries
• Pay any applicable customs fees for international orders
• Inspect products upon delivery and report any issues within 48 hours

4. Returns and Exchanges

Return Policy

We accept returns and exchanges within 15 days of delivery, provided:

• Products are in original condition with tags attached
• Dog beds and blankets are unused and in original packaging
• Pet footwear is unworn
• Grooming and cleaning products are unopened and sealed

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened grooming or cleaning products
• Used pet footwear
• Custom or personalized items
• Items without original tags or packaging
• Items damaged due to misuse or improper care

Return Process

1. Submit return request via email to [email protected] within 15 days
2. Receive Return Authorization Number and instructions
3. Package items securely in original packaging
4. Ship using trackable method to our Milwaukee facility
5. Receive refund or exchange within 3-5 business days after inspection

Refund Information

Refunds are processed to your original payment method. Original shipping fees are non-refundable unless the return is due to our error. Credit card/PayPal refunds may take 5-10 business days to appear on your statement.

5. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Snooza Sales Store and protected by intellectual property laws. You may not use our content without express written permission.

6. User Responsibilities

• Provide accurate and complete information when ordering
• Use products only for their intended purpose
• Follow all care instructions provided with products
• Not attempt to resell products in a manner that misrepresents our brand
• Comply with all applicable laws and regulations

7. Limitation of Liability

Snooza Sales Store’s liability is limited to the purchase price of the products. We are not liable for indirect, incidental, or consequential damages. Some jurisdictions do not allow limitations on implied warranties, so these limitations may not apply to you.

Product Use

While our products are designed for pet comfort and safety, pet owners remain responsible for supervising their pets and ensuring products are used appropriately.

8. Privacy and Data Protection

We respect your privacy and protect your personal information in accordance with our Privacy Policy. We collect only necessary information to process your orders and improve your shopping experience.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our site after changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Wisconsin, United States. Any disputes shall be resolved in the courts of Milwaukee County, Wisconsin.

Thank you for choosing Snooza for your pet’s comfort needs. We appreciate your trust in our products and are committed to providing you with exceptional service.